Billing Terms and Conditions

Welcome to tidydaliy! Please review the following terms and conditions carefully before making a purchase.

Payment: We accept Paypal and credit cards for payment for your order. We accept all major credit cards including Visa, MasterCard, American Express, Diner Club, and Discover.
Pricing: Prices listed on our website are in US dollars (USD) and are subject to change without notice.
Taxes: All our products and orders will not charge any taxes to our customers.
Order Confirmation: You will receive an email confirmation with details of your order after completing your purchase.
Fraud Prevention: We reserve the right to cancel orders suspected of fraudulent activity.
Billing Disputes: Please contact us immediately if you believe there is an error in your billing statement.
Refunds: Refunds will be issued in accordance with our Return & Refund Policy.
Changes to Billing Terms: We reserve the right to update these terms and conditions at any time. Please review periodically for updates.

If you have any questions or concerns about our billing terms and conditions, please contact us at service@tidydaliy.com.
Working Time : Mon - Fri 08:00-17:00(UTC+8).

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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100% SATISFACTION GUARANTEED The TIDYDALIY USA Customer Happiness Team is your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously,reach out. Even just to say hi.