Shipping Policy

At tidydaliy, we are dedicated to providing exceptional shipping services to our customers. This Shipping Policy applies to all products in the tidydaliy online store.

Important Information
To ensure accurate and timely delivery of your package, please ensure that your shipping address is entered correctly and includes all necessary details. Proper abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are essential for ensuring successful delivery. tidydaliy is not responsible for lost, misplaced, or incorrectly delivered shipments due to incorrect or incomplete address information provided at the time of purchase.

1. Order Confirmation

After placing an order on the website, the customer will receive an order confirmation email containing the details of the order.

2. Order Handle

Order handling generally takes 2-5 business days (excluding weekends and holidays). Please note that order handling time may be affected by the stock status of individual products, national holidays and other factors. We appreciate your patience.

3. Order Delivery

Our orders will be shipped for you through a third party logistics company. Orders will be shipped within 7-15 business days (excluding weekends and holidays) to the address you have entered in your order. We offer two shipping methods: standard shipping and free shipping. Our order handling system automatically matches the best delivery logistics based on the order address, product size, weight and other factors. If the order address contains "PO Box", our system will review and judge. If the selected delivery logistics cannot deliver to the address containing "PO Box", the order will be regarded as an abnormal order and our customer service staff will contact you to change the address or cancel the order.

Delivery Time is the sum of order handling time and Transit time, if you order our products, is 2-5 business days (Excluding Weekends and holidays) for handling and then 7-15 business days (Excluding Weekends and holidays) for Transit. Therefore, you can expect to receive it within 9-20 business days(Excluding Weekends and holidays).

Shipping Method	Order Handling Time	Order Transit Time	Order Delivery Time
Standard Shipping	2-5 Business Days (Excluding Weekends and holidays).	7-15 Business Days (Excluding Weekends and Holidays)	9-20 Business Days (Excluding Weekends and Holidays)
Free Shipping	2-5 Business Days (Excluding Weekends and holidays).	7-15 Business Days (Excluding Weekends and Holidays)	9-20 Business Days (Excluding Weekends and Holidays)

4. Shipping costs

We will charge the shipping fee according to the total amount of your order. When the total amount of the order is less than $99, customers need to pay $7.99 shipping fee for standard shipping method, and when the total amount of the order is more than or equal to $99, customers need to pay no shipping fee for free shipping method.

Shipping Method	Order Amount	Shipping Cost
Standard Shipping	Less than $99	Charge $7.99
Free Shipping	Over or Equal to $99	$0 (Free Shipping)

5. Order Tracking

Once your order has shipped, you can track the status of your order shipment yourself. After your package leaves our warehouse, we will send you an email notifying you that your package has shipped and providing you with an order tracking number. You can check for order shipping status updates within 1-3 business days of receiving the email. You can check the shipping status of your order by clicking on Order Tracking. If you need help checking the shipping status of your order, please email us at service@tidydaliy.com and a member of our staff will be happy to assist you.

6. Note for taxes:
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).

7. Causes of delay

Tracking updates can be delayed when the following force majeure event happens:

Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
Local reasons such as strikes, statutory holidays, major international conferences, etc.
Shortage of peak season flights & personnel and other local reasons

About the Shipping Policy If you have any questions, you can contact us at service@tidydaliy.com.
Working Time : Mon - Fri 08:00-17:00(UTC+8).

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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