FAQs

Account:

Is registration necessary before placing an order?
Registration is not mandatory for placing orders. However, for easy tracking of your order details, we recommend creating an account.
How can I register?
Navigate to the "My Account" page or click on the "Account" button located at the top right corner of tidydaliy.com . Then, fill in your email and password as prompted.
What if I forget my login password?
If you forget your password, simply click on the "Forgot your password?" link on the login page and provide your email address. You will receive a password reset email shortly.
What should I do if I cannot log in to my account?
Double-check your login credentials to ensure that the email address matches the one used for registration and that the password is correct. Additionally, ensure that your web browser accepts cookies. If you continue to experience issues accessing your account, please contact us for assistance.

Products:

How do I select the appropriate product size?
We recommend carefully reviewing the size infomation provided on each product's page and referring to the detailed measurements to determine the most suitable size, as sizes may vary among our items.

Order Processing and Shipping:

Delivery Time is the sum of order handling time and Transit time, if you order our products, is 2-5 business days (Excluding Weekends and holidays) for handling and then 7-15 business days (Excluding Weekends and holidays) for Transit. Therefore, you can expect to receive it within 9-20 business days(Excluding Weekends and holidays).
How can I cancel an order?
You may cancel your order before it is shipped and receive a full refund. Once an order has been shipped, it cannot be canceled.

Order Tracking and Payment:

How can I obtain my tracking number?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
What payment methods are accepted?
We accept payments via PayPal, as well as VISA, Mastercard, Diners Club, American Express, and Discover credit cards.

For any further inquiries, please feel free to contact us:

Email : service@tidydaliy.com

Working Time : Mon - Fri 08:00-17:00(UTC+8)

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Tidydaliy Info

Customer Service

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100% SATISFACTION GUARANTEED The TIDYDALIY USA Customer Happiness Team is your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously,reach out. Even just to say hi.